Frequently Asked Questions

Yes. Individual templates start at CA$19 and are a one-time purchase, with no subscription needed. Browse the template shop to find what you need.

Your template is ready to download instantly after checkout, and you can find it any time under Downloads on your dashboard.

For life. Once you’ve purchased a template, you have lifetime access to download it again whenever you need it.

Templates come in Word or PDF, depending on the template. Each product page shows the format, and you can filter the template shop by format.

Yes. Templates are designed to be customized for your workplace, including your wording, branding, roles and internal processes.

Each licence covers one business. Consultants, bookkeepers and agencies who want to use our templates for clients need a separate purchase for each client business, or can contact us to talk about a different arrangement. See our Terms of Service for details.

When relevant legislation changes, one-time buyers receive the revised version of the affected template at no charge for 12 months after purchase, sent to the email used at checkout. Active members receive all revisions for as long as their membership stays active.

Pro Membership gives you the full template library, all courses, every template we add as it’s released, and priority member support, for 1 seat. It’s CA$39/month or CA$390/year. See Pro Membership.

The benefits are identical. The only difference is seats: Pro has 1 seat, and Team has 3 seats (you plus 2 people from the same business).

Yes, you can cancel anytime through your account or by contacting us. Cancelling stops future renewals. Payments already made aren’t refunded.

You can keep the files you downloaded while you were a member and keep using them for your own business’s internal operations. Access to the member library, courses, revisions and member support ends when your membership ends.

Team Membership includes everything in Pro, with 3 seats: you as the account holder, plus 2 people from the same business. It’s CA$49/month or CA$490/year. See Team Membership.

Sign in and go to your Team Dashboard. Copy your team invite link and share it with the people you’d like to add.

They open the invite link you shared, which takes them to our team registration page to set up their account. Once they join, they have the same access as you.

No. Team seats are for people from the same business as the account holder, and accounts can’t be shared beyond the seats included in your plan.

Right now there are two: SOPs Made Simple (CA$68), which walks you through writing your first standard operating procedure, and New Hire Onboarding Done Right (CA$128), which helps you plan a hire’s first 90 days. Each has 6 lessons and takes about 75 minutes. See all courses.

Yes. Work through the lessons whenever it suits you.

Sign in with the same account you used at checkout. Your course appears under Continue Learning on your dashboard.

Yes. All courses are included in both Pro and Team memberships.

Everything lives on your dashboard. You’ll see your plan, Saved Templates, Downloads, Continue Learning, a template library search, your Membership & Team details, Help, and your account settings.

Go to your dashboard and sign in with the email address you used at checkout. If you’ve forgotten your password, use the “Lost your password?” link on the sign-in page.

Yes. Bookmark a template and it will appear under Saved Templates on your dashboard.

All sales are final. Because our templates and courses are digital and delivered instantly, we don’t offer refunds once a purchase is complete. This applies to one-time purchases and membership payments. The exceptions are double charges and files that won’t download or open (see below). Full details are in our Terms of Service.

Email support@standardizeit.co and we’ll refund the duplicate charge.

Yes. If a file you bought can’t be downloaded or opened using compatible software, email support@standardizeit.co and we’ll fix the problem or replace the file.

Prices are in Canadian dollars. Standardize It is registered for GST, and applicable taxes are shown at checkout.

Our province-specific templates cover all Canadian provinces and territories except Quebec. Just pick your province when you add the template to your cart.

No. Our products are intended for businesses in Canada outside Quebec, and our resources aren’t available in French.

No. Our templates are general information and practical starting points, not legal, HR, tax or other professional advice. Please review and adapt them for your workplace, and speak with a qualified professional about your specific situation. See our Disclaimer.

Approved affiliates earn commission on eligible purchases made through their referral link, with a 90-day tracking window. Apply by December 29, 2026 and, once approved, you’ll earn 30% for your first 12 months, including eligible membership renewals during that time. After that, the standard 20% rate applies. Commissions are paid monthly through PayPal once your balance reaches CA$50. Learn more and apply.

Fill out the application on our affiliate program page. Every application is reviewed individually. Questions? Email support@standardizeit.co. Please read the Affiliate Program Terms before applying.

Email support@standardizeit.co or use our contact form. We typically respond within two business days. Members can also find Help right on their dashboard and receive priority member support.